1At Offline Outlets:
2Customer comes to Pizza Hut outlet and expresses intent of using Gift Card as payment mode
3Selects the products and shares gift card details with cashier
4Cashier prepares invoice and selects gift card tender as payment mode
5Cashier submits gift card details i.e., Card number, Card PIN and Amount in suggested field
6On successful validation and post confirmation from the Customer, Cashier clicks redemption button and the gift card gets redeemed
7On successful redemption, total invoice value will get adjusted by redeemed value
8In case of the total invoice value goes higher than GC Redeemed value, customers are requested to opt for other mode of payment like credit / debit / wallet or cash for balance payment
9On successful payment, bill gets closed
10At Online platforms (E-Commerce Portal / M-App)
11Customer adds products to cart and proceeds to checkout
12Selects Gift Card option on Checkout page
13The first 5 digits of gift card will be pre-selected in the field, customer needs to input the balance digits only
14Submit pin for validation post entering card details
15System validates card details and displays available amount to redeem
16Customer clicks on redemption button
17On successful redemption, total invoice value gets reduced by Gift Card redeemed value
18System displays balance amount (if any) to be paid by customers
19Customer pays the balance amount using another accepted mode of payment like Credit Card / Debit Card or wallet
20Customer completes the checkout process; transaction gets completed and order gets confirmed
